Satisfaction Guaranteed

At British Outfits, a unique and innovative brand operated by Shoplectic LTD, we are committed to providing exceptional products and service. If an item does not meet your expectations or if you are not satisfied with your purchase, you can return it easily. We are here to support our valued customers, and your satisfaction is our top priority. 

30-Day Return Policy

When you receive your item, you have 30 days to return it. To be eligible for a return, the item must be in its original condition: unused, unworn, with tags, and in its original packaging. Additionally, you must provide a receipt or proof of purchase.

If you need to return your parcel, please ensure it meets these conditions to facilitate a smooth return process.

How To Return An Item

Make sure your item meets our return conditions: it should be unused, unworn, with tags, and in its original packaging. Don’t forget to include your receipt or proof of purchase to facilitate the return process.

If you have any questions or need assistance, feel free to contact our customer service team at the following:

British Outfits

Address: Office 2395, 182-184 High Street North, East Ham, London E6 2JA, England

Email: [email protected]

Phone: +44 7378180661

British Outfits, a subsidiary brand of Shoplectic LTD, nestled in the heart of London.

Please note that it is the customer’s responsibility to deliver the return order and provide us with the tracking information.

Refunds

Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 working days. Please keep in mind that your financial institution or credit card company may take additional time to post the refund. Customers are responsible for purchasing a return label for items that are not damaged or simply not liked.

For any inquiries, feel free to contact us at [email protected] and expect a response within 24 hours.

Order Cancellation

• Before Shipping:

You can cancel your order at any time before it ships for a full refund. Please email us with the subject ‘CANCEL (order number)’.

• After Shipping:

If you wish to cancel after shipping, you must send a request for a refund. However, you will need to return the order at your expense. Email us with ‘REFUND (order number)’, and we will guide you through the process.

Exchange Policy

We only accept exchanges when the item is in its original and correct condition. Please note that the delivery cost for returning the item to our warehouse will be covered by the customer.

Non-returnable Items

Multiple orders of similar products in various sizes will not be eligible for the return and exchange process to avoid misuse of our policy. Items without their original tags or that have been returned more than 24 hours after shipping are not eligible for refund, return, or exchange.

Quality Assurance

Before dispatch, our product inspectors thoroughly evaluate every jacket for color, size, stitching, leather quality, and design. If you have any queries, please let us know at [email protected] to detail the issue.